At Wave, consulting is at the heart of what we do and who we are. From the late ’90s, our advising first ideology has allowed us to develop a custom solution for each client’s individual requirements contrary to a generic program. We work hand-in-hand with our customers throughout San Diego, investing assets and time so that we have a complete understanding of their pain points and desires and can build a custom approach to strategic digital transformation.
Back Office Modernization
The Back Office is the foundation of your organization. If your standards have numerous inefficiencies, the resulting loss of productivity will have a ripple effect throughout your entire organization. For example, let’s say a business onboards a new customer in minutes but requires several weeks to spin up a new employee or vendor. That’s a challenge because both your employees' talent and your partner’s products play a important role in providing excellent service to the customer. Therefore, if those elements are not operating efficiently, your client is ultimately who is disadvantaged. Your Front Office can only be as seamless as your Back Office, and both must be incorporated in a strategic digital transformation.
Business Intelligence
At Wave, our expertise includes a thorough understanding of your business standards as well as the software that accurately delivers intelligent information. We know what questions to ask and can define the right information to answer questions such as:
- What happened?
- When did it happen?
- Why did it happen?
- Who was involved?
- Will it happen again?
- What will happen if we change x or y?
Data Migration
Outlining a plan is the most crucial piece of a migration. Every migration needs a certain amount of strategic digital transformation of the data moving from the source repository to the destination. Considerations must include search capabilities, security, mapping metadata, folder structure, and many other components that will help users to find relevant data. It’s imperative that you spend the time to identify the problems you are having and what is necessary to resolve them.
Intelligent Information Management
It is widely accepted that the modern business requires numerous sources to collect content whether it’s a CRM, ECM, HCM, or ERP. Regardless of which tool you’re using, it contains important business information and content that is vital to the success of your company. Both companies and their customers require information from multiple places to complete work, and this adds additional obstacles if that data is not easily attainable. The legacy route was to aggregate input into a central location but this method is not supportable long term as one tool can’t govern everything, particularly in some SMBs and enterprise companies.